What was the "original" average handling time?If Agent D is able to reduce their average handling time by 10%, what will be the new total average handling time??
available options are as follows;
A) 9 min 0sec
B) 9 min 20sec
C) 9 min 30sec
D) 9 min 50secView attachment 23751
You say "Agent D's original handling time was 12 minutes." - but in the table it shows 10 minutesAgent D's original handling time was 12 minutes. 10% of that is 1.2 minutes so agent D's new handling time is 12- 1.2= 10.8 minutes. So what is the average of all the "average handling times" with 10.8 for D rather than 12?
That plural (their) should mean group average - as opposed to "individual" average.If Agent D is able to reduce their average handling time by 10%,