chress9985
New member
- Joined
- Dec 7, 2018
- Messages
- 2
I have been banging my head on this one. I am thinking that the math is just not correct but, thought I would put it out to the smart people. The question is how did they come up with the "10 hours". I Have broken this down to the minutes, per hours and cannot come up with this. Help =-)
This is easy enough to demonstrate. If you have 20 agents handling 6 calls per hour over 7 working hours, you will have a daily throughput of 840 calls. If you can lift the base number by just one – from six to seven calls per hour – your daily call rate climbs to 980 calls. That’s a weekly increase of 700 calls, the equivalent of an extra 10 hours work which you don’t have to pay for! Extrapolate the numbers and time frames acrossall your staff and you can easily see the potential to reduce the number of staff required for any given project.
Thank you in advance for any help.
Best,
Chris
This is easy enough to demonstrate. If you have 20 agents handling 6 calls per hour over 7 working hours, you will have a daily throughput of 840 calls. If you can lift the base number by just one – from six to seven calls per hour – your daily call rate climbs to 980 calls. That’s a weekly increase of 700 calls, the equivalent of an extra 10 hours work which you don’t have to pay for! Extrapolate the numbers and time frames acrossall your staff and you can easily see the potential to reduce the number of staff required for any given project.
Thank you in advance for any help.
Best,
Chris