bushra1175
Junior Member
- Joined
- Jun 14, 2020
- Messages
- 59
My working out:
7,940/7 = around 1,134 hours of work that needs to be done
1,134/10 = 113 shifts to be done based on 10 hour work days
I've worked out that we need to prefer full time workers over part time workers as they have a higher output rate:
35/40 = 87.5%
17/20 = 85%
For full time workers, I need to increase the shifts by 12.5% to make up for the time they're not spending on calls
12.5% of 113 = 14 shifts, meaning full time workers need to work 127 shifts to get through 7,940 calls
Since full time workers work 5 days a week, I would divide 127 shitfs by 5, giving me 25 full time workers
since this was a timed test (2.5 mins per question), I don't have time to work out every combination so I estimate the 20 FT and 7 PT combo to be correct