This is for a patient satisfaction survey result that is measured each quarter. The goal for us is for everyone to check off in the box "always" so the info below is the percent of people out of all the people we gave the survey to who answered "always."
Qtr 4 (10/10-12/10) Qtr 1 (1/11-3/11)
data was data was
Ease of scheduling appointment
49% 62%
Courtesy/Respect by provider
97% 98%
Provider explained things in a way you could understand
92% 91%
Rooms clean
95% 98%
Would recommend
94% 98%
The goal in our department is to have an 80% or greater total score when you combine all the percentages for that quarter together. So the question I'm being asked is for Qtr. 1 did we get an 80% or higer and if so what was the amt.
Thanks so much for all your help. And no, unfortunatly I don't know all that mean, medium stuff. I'm a complete idiot when it comes to math, so I appreciate all your help. Thank you!!